Shipping policy

Order Processing

All orders are processed within 1–3 business days.

Orders placed on weekends or holidays will begin processing on the next business day.

If we experience a high volume of orders, processing times may be slightly delayed. You will always be notified of any significant changes.

Shipping Times

Shipping times vary based on your location and the carrier.

Estimated delivery windows will be shown at checkout.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the weight of your order.

Any promotional free‑shipping offers will be clearly stated on the site.

Tracking Your Order

A tracking number will be provided once your order ships.

Please allow up to 24–48 hours for tracking updates to appear.

Lost or Delayed Packages

We are not responsible for delays caused by the carrier.

If your package appears lost or stalled in transit, please contact the carrier first using your tracking number.

If additional help is needed, you can reach out to us and we’ll assist however we can.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.

International Shipping (If Applicable)

International orders may be subject to customs fees, taxes, or import duties.

These charges are the responsibility of the customer and vary by country.

Damaged Packages

If your order arrives damaged, contact us within 48 hours with photos of the packaging and product.

We will review the issue and arrange a replacement if applicable.

Contact

For questions about shipping, email us at:

purogallofino@yahoo.com